Service Delivery Manager

  • Job Reference: GM - SDM - ES
  • Date Posted: 7 April 2021
  • Recruiter: Daniel Owen Ltd
  • Website:
  • Location: Essex
  • Salary: £45,000 to £50,000
  • Bonus/Benefits: + Benefits/Bonus
  • Sector: Construction
  • Job Type: Permanent

Job Description

Service Delivery Manager



Repairs & Maintenance

Daniel Owen are proud to be representing a social housing/local authority in Essex who are looking for a Service Delivery Manager to join their team on a permanent basis.

They are looking for an experienced Service Delivery Manager to manage a large team of operatives covering all responsive repairs.


  • Management of the contract ensuring that all minor major works operatives are working efficiently and
  • Ensuring that suppliers/subcontractor works are carried out in accordance with the work
    sheets given and in a timely manner meeting all contract KPI targets.
  • Liaising with the customers and dealing with any queries or issues which may arise.
  • Ensuring works are completed on time and to a high-quality standard.
  • Ensure all client's expectations are achieved.
  • Responsible for the commercial management and control of costs for operational delivery.
  • Undertake financial risk management for projects and schemes.
  • Must have responsive repairs and delivery manager experience and CSM (construction design management) experience.
  • Ensure that paperwork and reports are fully completed and submitted in-line with the Company
  • Experience managing a team of operatives (toolbox talks, performance reviews etc)
  • Driving from site to site whwn needed.
  • Be jointly responsible for ensuring the workplace is tidy and safe.
  • To complete time sheets and work sheets and reports as required
  • Attend inspections and site meetings where necessary.

Key Knowledge:

  • Maintenance / Housing management qualifications and industry knowledge
  • Social housing/Local authority background
  • Using SOR codes
  • IT Literate

If this sounds like a role that suits your profile, then feel free to get in touch.