Repairs Call Handler

  • Job Reference: SRBWD08
  • Date Posted: 11 November 2020
  • Recruiter: Daniel Owen Ltd
  • Website: https://www.danielowen.co.uk/
  • Location: Crewe, Cheshire
  • Salary: £8.00 to £9.50 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Duration: On going

Job Description

Key Responsibilities

Working with a large Company it will be handling a high number of inbound calls.

  • Ensure all relevant data is up-dated on a timely basis
  • Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
  • Establish customer needs and provide a service in relation to medical problems.
  • Take ownership of each call from initial contact through to completion
  • Dealing with complaints
  • Updating customer records onto the system
  • Booking medical appointments

MUST have previous Customer Service experience

Please send through a CV to be considered for the position.

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