Field Service Manager

  • Job Reference: BMFSM04
  • Date Posted: 4 June 2021
  • Recruiter: Daniel Owen Ltd
  • Website: https://www.danielowen.co.uk/
  • Location: London
  • Salary: £42,000 to £46,000
  • Bonus/Benefits: Package
  • Sector: Trades & Services
  • Job Type: Permanent

Job Description

Role: Fabric Engineer

Salary: £42k-46k plus van and fuel card

Contract: Permanent

Job Description:

  • Efficiently manage the service & maintenance operations ensuring client satisfaction is achieved through quality checks & on-site surveys.
  • Oversee & manage a team of field service operatives, driving service quality standards & productivity of output.
  • Performance management of the Field Service Team ensuring that all targets and KPI's are achieving in line with the business plan.
  • Training & Development of the team, including skill gap analysis & resolution to meet business, client & individual requirements for both technical and soft skill capabilities.
  • EHS, including demonstrating role model behaviour that promotes a zero harm and environmentally responsible culture that mitigate risks to people & client's sites.
  • Contributing to the development of Field Service concepts and strategy planning practices for a competitive edge in the Field Service Sector.
  • Delivering Field Service best practice; responsible for the development & implementation of Field Service standards within your team.
  • First point of escalation for visit-related complaints or client challenges, to ensure swift resolution & minimise any damage to the relationships with clients.

Personal Attributes:

  • Strong proven experience in Field Service Management positions, with a preference in serving the FM or Property Management Sectors.
  • Strong leadership skills to effectively manage & motivate a team to achieve a high level of performance & to exceed targets.
  • Effective stakeholder management, both internally & external to the organisation.
  • The ability to liaise comfortably with clients, sub-contractors & suppliers to build relationships, demonstrating excellent & effective communication skills at all levels.
  • Solution focused mindset that embraces ownership, responsibility, flexibility, challenging assumptions & habits of how things have been done previously.
  • Experience of managing teams through change & growth.
  • Strong problem solver, collaborative in nature & able to achieve goals through influencing others.
  • Ability to be flexible and adaptable in a fast-paced changing environment & works well under pressure.
  • Ability to contribute to identification & evaluation of potential solutions to the problems based on the facts, assessment of risk & awareness of desired business objectives.