Call Handler

  • Job Reference: DRSB02
  • Date Posted: 27 April 2021
  • Recruiter: Daniel Owen Ltd
  • Website: https://www.danielowen.co.uk/
  • Location: Sutton, London
  • Salary: £18,000 to £19,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

We are working with a large company within Property Maintenance who are managing a contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:

  • Great customer service skills
  • Experience working within heating or gas industry
  • Working within a high pressured, seasonality role
  • A can do, solution focused attitude
  • Strong people and communication skills
  • An understanding of contact centre technology
  • The ability to work closely with colleagues in all departments
  • High attention to detail
  • Experience within maintenance
  • Able to liaise with stakeholders

You'll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You'll need to be confident using own initiative and have the ability to update systems and follow processes.